Returns & Exchanges

At AIB International, we prioritize food safety and quality; therefore, we offer a specialized return process for our food-grade products and professional services to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, our streamlined exchange protocol is designed to address your concerns while maintaining strict industry compliance.

Return Process

• 1.
  Initiate Request

  Contact our customer service team within 14 days of receipt to provide your order number and the specific reason for the return or exchange.

• 2.
  Quality Verification

  Submit photographic evidence or documentation regarding the product condition to ensure it meets our safety standards for return eligibility.

• 3.
  Secure Packaging

  Once approved, place the items in their original, unopened packaging to prevent contamination during the transit process back to our facility.

• 4.
  Processing and Refund

  After our quality assurance team inspects the returned goods, we will issue a refund or dispatch a replacement within 5-7 business days.