Frequently Asked Questions

Everything you need to know about our premium food products and services.

How do you ensure the freshness of perishable items during shipping?

We use specialized temperature-controlled packaging and expedited shipping methods to ensure that all perishable goods maintain their quality and safety from our warehouse to your doorstep.

Do your products comply with international food safety standards?

Yes, all AIB International products are sourced from certified suppliers and undergo rigorous quality checks to meet global food safety and hygiene regulations.

What is your return policy for food products?

Due to the nature of food items, we can only accept returns on non-perishable goods within 14 days of delivery. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement or refund.

Do you offer bulk or wholesale pricing for businesses?

Absolutely. We provide competitive wholesale rates for restaurants, retailers, and distributors. Please reach out via our 'Contact Us' page with your requirements for a custom quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for larger commercial orders.

Can I track my order in real-time?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.